ARLINGTON -- Katie Crawford, who has been the Rangers' ticket sales and database manager for the past two seasons, has been appointed as the team's first full-time fan ambassador. She assumes the role immediately, said Rangers CEO Chuck Greenberg. "We've emphasized all along the Rangers will be reaching out to our fans," Greenberg said. "Not only are we committed to making them happy, but also seeking out their ideas. We want to have a system in place so they can have somebody they can go to. "Katie has been doing a great job at this for some time. If a fan has a suggestion or an idea, Katie will compile it. If they have a problem, she will get it fixed."
Fans are encouraged to send their suggestion and feedback to firstname.lastname@example.org. The club is also planning to set up a fan hotline that will be operational in the near future. "We want to make sure Rangers fans have the best experience they've ever had here," Crawford said. "We want to make sure everybody is happy."